Employee Experience Design Course Description

Course Overview

In a dynamic and ever-changing job market, organizations must start to adapt their human resource practices in order to better attract, retain, and develop their employees. This certificate gives you cutting edge practices and practical insight into the field of human resources as well as teach you design thinking as it relates to employees and core competencies of organizational effectiveness: values, vision and mission statements, recruitment, onboarding, compensation systems, performance management, development and training, health and safety, employee separation and HR systems management.

This course will be of value to:

  • Individuals contemplating a career change or new to the human resources field
  • Human resource professionals who want to expand their knowledge and skills
  • Frontline managers, supervisors and administrators who implement human resource policies and programs
  • Anyone preparing for their Chartered Professional in Human Resources (CPHR) designation

Total Training Hours: 29

Training Delivery Method: Classroom

This course is delivered in a classroom setting where participants are immersed in the concepts from start to finish.

Assessment Method

Participants are assessed on their attendance, participation, and completion of all course components; including modules, quizzes, assignments and discussions. They will also be required to prepare a presentation to deliver key concepts to the class. Participants will receive a certificate of completion upon successfully completing all modules.

Training Duration / Length

Training to be delivered over a duration of 7 hours per day for 1 week or up to 5 hours per month over a duration of 6 months. Duration of training cannot exceed over a 6-month period.

Course Capacity: Up to a maximum of 12 participants can be registered to undergo training at the same time.

Training Dates: Course availability and training dates to be confirmed upon registration.

 

Module Overview

With the Employee Experience Design Certificate, the participants will be covering the following modules:

Vision and Values – Bringing them to Life with Your Team Members

In this session, leaders will explore the current values and vision statement. They will learn to manage using values and vision and helping to build purpose for their employees. Through this workshop, further value evaluation and purpose statements will be built. Later on in the session, employees will be invited to build their own purpose statements so that all employees are aligned with the vision and values of the organization.

Module Training Hours: 5

Training Delivery: Classroom

 

Recruitment and Selection

In this session, leaders will learn how to build an employer value proposition that supports further growth, job ads that are meaningful and attract the right kind of people. They will also learn how to ask the right questions, building out interview questions that reflect the values. This session will also teach managers and leaders to look into the right things in terms of references and negotiate the offer with ease.

Module Training Hours: 3

Training Delivery: Classroom

 

Onboarding New Team Members

In this session, leaders will review their current onboarding program and then build checklists that ensure a seamless transition into the new role for new employees. Managers will learn to make an impact in the first week to the first 30 days all the way into the 90-day probationary period, ensuring the new employee is the right one to invest in for the long-run.

Module Training Hours: 2

Training Delivery: Classroom

 

Policies and Procedures

In this session, leaders will review their current policy and procedure manual and ensure they are following each section as managers. In addition, they will discuss and learn why certain policies have been included as their set of rules and build out an additional policies and procedures that would allow for more consistent management.

Module Training Hours: 3

Training Delivery: Classroom

 

Performance Management

In this session, leaders and managers will build a consistent performance management system that allows for organic conversations and tracking throughout the year. They will commit to feedback that is both rewarding in terms of recognition as well as learn to give feedback that supports the growth and development of their people.

This session will also cover the more formal discussions as it relates to performance and how to approach difficult issues with their team members, all the while being respectful yet documenting the issues in case performance is not remedied easily.

Module Training Hours: 5

Training Delivery: Classroom

 

Compensation and Strategy

In this session, managers will learn how to approach the conversation of compensation as it is the intersection between personal and business worth. They will develop a strategy together that they can communicate to the rest of the team as to how and why compensation decisions are made with the entire organization.

Compensation decisions as it relates to market competitiveness, recognition strategies and other forms of compensation will also be discussed to determine the best approach for their organization.

Module Training Hours: 3

Training Delivery: Classroom

 

Succession Planning and Development

In this session, managers and leaders will learn about the 9-Box Rating Scale and develop training and development programs for their top performers. The development programs will help to retain the key members and focus the top talent on areas that will further support the organization.

Module Training Hours: 4

Training Delivery: Classroom

 

Employee Separation

In this session, managers and leaders will work to understand their rights and obligations as a manager from a legal perspective. They will identify ways they can work within the legal limits and get the outcomes they want. They will build checklists together to ensure the separation is as seamless as the onboarding. This includes the right strategies towards exit interviews and exiting employees in general.

Module Training Hours: 2

Training Delivery: Classroom

 

Employee Records and Analytics

In this session, managers and leaders will learn to look at the right analytics for the team to ensure they are constantly measuring their Human Resources program and outcomes. Everything from time to hire, what should be inside an HR file, all the way through to turnover statistics will be reviewed and determined if it is a stat that should be kept for their company.

Module Training Hours: 2

Training Delivery: Classroom

 

 

Instructional Fees

1 – 5 participants $3,000 + GST per participant
6+ participants $3,000 + GST per participant for the first 5 participants, $2,500 + GST per additional participant

 

Fees for Textbooks, Software, and Other Required Materials

Elevated HR Solutions will provide any required training materials at no additional cost to participants.

 

By utilizing the Alberta Training Grant, you may be able to receive reimbursement of up to 66%, but you will need to pay the full cost upfront once the grant is approved.

Instructor: Michelle Berg, CPHR

Since 2010, Michelle Berg has lead Elevated HR – an organization that helps attract, develop and retain top talent by building employee experiences that matter. In 2015 she won the Notable Award in Canada for Entrepreneurship. In 2016, she was selected as one of twenty top leaders in Calgary by Business in Calgary magazine as well as headed up the HR Team of the Year from the Human Resources Institute of Alberta. She was named a finalist for Woman of Inspiration by Canadian Business Chicks in 2017 and in 2018 she won the HR Firm of the Year by Canada Law Magazine.

Michelle has a Bachelor’s Degree specializing in Organizational Psychology and facilitated over 1000 hours of curriculum as it relates to Employee Experience Design. She was designated as a Certified Human Resources Professional beginning in 2005 and has built out hundreds of coaching programs during her career.

 

REGISTER TODAY!

Contact info@elevatedhr.com to register or further details.